Subject: Tech Support Candidate - Saurav Kumar
From: Saurav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 08:45:20 -0500

| | Tech Support Test

Name | Saurav Kumar
E-mail | [email-masked]
Phone Number | (+91) 9717762047
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Vmware Esxi,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amity software system Ltd | Jr. System admin | Current | 19k
Previous Employer 1 | Unayur marketing pvt Ltd | IT Executive | 01-05-2019 | 13.5k
Previous Employer 2 | Xalta food and beverage pvt Ltd | IT Support | 1-04-2018 | 10k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i check Net connectivity. (open cmd or ping 8.8.8.8 if reply from Google.com then connection  is OK or Not then Check lan cable) If net connection is ok then i check proxy (sometime proxy is not enable then no open websites)
If proxy is enable in  browser then i clear browser all  history history. Then i check now it's working then OK.
If not then check proxy server or firewall (something some site blacklist  from proxy server or Firewall )

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First i power on a Bluetooth device. Or search Bluetooth signal in phone  and click device name. Then Bluetooth device pair to each other
Then it's connected.

What according to you makes you a good candidate for customer service or technical support job?

Fast  problem solver, Quick troubleshooting or good Communication skills, Quick response  of call or mail,

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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