Subject: Tech Support Candidate - Prabhat Kumar Singh
From: Prabhat Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 08:43:10 -0500

| | Tech Support Test

Name | Prabhat Kumar Singh
E-mail | [email-masked]
Phone Number | (0) 07903547344
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inhwa Business Centre Pvt ltd | It executive | 19/01/2021 | 17000
Previous Employer 1 | Techno Sapphire | Technical Support Engineer | 10/02/2019 | 12000
Previous Employer 2 | Stcs | It Engineer | 15/10/2019 |

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check the network whether it is on wifi or Lan connection and it is properly connected to system.
Secondly I will check that the internet connection is running smoothly or not.
Third I will call to the it support or network administrator and talking to him that is there any problem in the internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First step I will to power on the Bluetooth speaker with the help of AC current
Second I will check the Bluetooth is on or not if not we will manually trying to power on bluetooth.
Third when the bluetooth is on it will make a sound or some light were blown on the device.
Fourth we will on the Bluetooth of the mobile device with the help of setting.Where it will show us the bluetooth device name.
Fifth we will click on the device name that appear on the mobile screen and trying to connect with the device whether the device is trying to connect with the pairing key or it will automatically connected to the device.

What according to you makes you a good candidate for customer service or technical support job? | According to me if I am get selected in this company then every employee wants to work for the company and to the company.Every employee wants that's to be a good employee for the company and take a place in every mind.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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