Subject: Re: Tech Support Candidate - Praveen P
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 Jan 2021 06:40:50 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 Jan, 2021, at 18:53, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Praveen P < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 16 January 2021 at 10:33 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Praveen P 

	

	
	
			Tech Support Test 
		
	Name 	Praveen P 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9496321853 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Kottayam, Kerala 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Meenachil Finance, Erattupetta, Kerala 	IT Analyst 	15-01-2021 	30000 
Previous Employer 1 	Kerala State Reforms and Performance Management Cell 	IT cum Monitoring and Evaluation Specialist 	31-09-2015 	45000 
Previous Employer 2 	Crayons Web Technologies, Alappuzha, Kerala 	System and Security Admin 	October -2014 	28000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First we need to examine the error displayed on browser. There can be three situation that lead to a web site error, 1) A non-existent website, 2) Network error, 3) Server error. 

A non existent website displays an error message which means "site cannot be located" in web browsers based on chromium. But some other browsers give a more generic error which include network errors. 

We need to check network connections, routers, internet provider connection to check network errors. 

A server error generally occurs when the web server was unable to give the website. Web server error generally include an error code to identify the particular error. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) Take Bluetooth speaker, make it discoverable. 
2) Take Mobile phone and turn on Bluetooth. 
3) Search for available devices 
4) When BT speaker appears, select the device (speaker) to connect. 
Enjoy :-) 
	What according to you makes you a good candidate for customer service or technical support job? 	I am good listener and helpful. I keep the positive attitude towards others and willing to help someone. I am systematic and happy to share correct information. Although I've not used much recently, I hav good command in English. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4