Subject: Re: Tech Support Candidate - Upendra Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 Jan 2021 06:40:10 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 Jan, 2021, at 18:52, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Upendra Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 16 January 2021 at 10:34 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Upendra Singh 

	

	
	
			Tech Support Test 
		
	Name 	Upendra Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(88) 08758204 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Aldrich institute 	It analyst 	Na 	35000 
Previous Employer 1 	Saburi tlc 	Tech support 	Na 	21000 
Previous Employer 2 	Teleperformance 	Tech support 	Na 	21000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Type cmd in the search box or press cmd and R to enter command prompt and then you need to type 
Ping www.ndtv.com 
In case you are getting reply 
then you need to check the add on, firewall.There are some add-ons that do not allow to load the webpage. Even if the problem persists then you can reset the browser chrome, Firefox by giving a disclaimer. 
If there is no reply then you can ask the customer to type 
Ipconfig /all, flush dns , check the cables, connections and restart the router 
Even then problem continues then you need to restart the computer in safe mode with networking.From there we need to diagnose which program is causing the issue and need to uninstall that. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	On the smartphone go to Bluetooth. Turn it on and then it will search the device Bluetooth speaker click connect.connect 
	What according to you makes you a good candidate for customer service or technical support job? 	I have excellent oratory skills and it degree. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5