Subject: Re: Tech Support Candidate - Tauseef Ahmad
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 Jan 2021 06:38:30 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 Jan, 2021, at 18:49, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Tauseef Ahmad < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 16 January 2021 at 12:21 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Tauseef Ahmad 

	

	
	
			Tech Support Test 
		
	Name 	Tauseef Ahmad 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7827682795 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	New Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
MS office 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	Core Integra Consultancy Ltd 	Operation Executive 	17th Dec. 2020 	33000 
Previous Employer 2 	NA 	NA 	NA 	NA 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step:-1First of all I will check what type of error is it. 
Step:-2 Then I well check the URL text that i have entered in URL bar ,whether it is correct or not. 

Step 3:- If the error still shows, then I will check my internet connection and will fix it. 

Step 4:- If i would be working in organization or company and using their local network and searching it then i will check the permission with Network Admin for searching or browsing these websites. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step-1 Switch on the power button of speaker. 
Step 2 Turn on the Bluetooth of speaker 
Step 3 Turn on the Bluetooth of our mobile phone. 
Step 4 Check the name of bluetooth of speaker in available device in our mobile phone. 
Step 5 Then press it on the name of bluetooth speaker. 
Step 6 When the Bluetooth will get connected to our mobile,it will show you on screen 'Connected'. 
Step 7. After that We can use it.xa 
	What according to you makes you a good candidate for customer service or technical support job? 	I was Technical Lead and City Head(Operation Lead) with 6 year work experience managing all the aspect of Technical and Operation management in my previous company. 
If will get selected,It will be great plateform to showcase my skills.Whatever goals I set, I ensure to complete them within stipulated time. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4