Subject: Tech Support Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 08:34:02 -0500

Tech Support
Test

Name

Deepak
Kumar

E-mail

[email-masked]

Phone Number

(91) 9313036169

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

statkraft

tech support

43000

Previous
Employer 1

samartha info tech

system engineer

june
2019

35000

Previous Employer 2

ELI

Desktop support
enginer

jan 2017

30000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

step

1. we check the error first why is it happening.

2.  we check the connection and internet is working proper or not

3. we check the proxy server if it is in our environment.

4  check the host file that we redirect to another place.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. switch on the Bluetooth speaker.

2. we will put the speaker on bluetooth searching mode by pressing the button
till the light will blink mode.

3 go to the mobile and on the Bluetooth. and search the item

4. select the Blutooth speaker name and select .

5 pairing the mobile blutooth  to speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

Most Imp. i am good listener and good patience.

On a scale of 1 - 5 please rate your fluency in spoken
English

3