Subject: Re: Tech Support Candidate - sumit chugh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 Jan 2021 06:31:42 -0700 (MST)

Already did, 

Shared the details with you 

sumit chugh (91) 7676415909 1st Round Gurgaon 10-15 days 32000/- 28-35 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 Jan, 2021, at 18:47, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: sumit chugh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 16 January 2021 at 1:41 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - sumit chugh 

	

	
	
			Tech Support Test 
		
	Name 	sumit chugh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7676415909 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	gurgaon 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
unix 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	technapse technologies 	network engineer 	28 august 2020 	35 
Previous Employer 1 	ust-global 	associate consultant 	12 feb 2012 	49 
Previous Employer 2 	magna infotech 	test lead 	28 july 2011 	48 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.You would try to open another site and see if it gives the same error 
2.If it gives the same error then something wrong in network connection 
3.You would see the DNS and other configurations set up on the system 
4.If opening another site does not give the same error then there is something wrong with the NDTV server and its not functional from the server side 
5.If we continue on the previous steps ie the error comes to be same while opening another site 
then we go to netwok connection, Lan , Properties , TCIP 4 SELECTION --> check if manual ip address allocated or automatic address allocated 
--->if manual check the DNS Server configuration--> if thats right check the gateway address-->confirming all close and try to reload the page 

third situation : 

iii)If the error still persists, check what error is there, if its a certificate error, then you have to put ndtv in trusted sites 
iv)sometimes the clock of the system is not right so you might have to adjust the clock and try reopening the site 

The above three method should make the website work, if it still gives an error, then detailed verification and checking is required 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Switch the speaker on, make sure its charged, or if not then plug the device into power and switch it on(the speaker) 
2.On your mobile click on bluetooth 
3.It is going to show all the devices around which are bluetooth enabled 
4.Just tap on the speaker name listed in the list of devices 
5.Its going to connect without a key. 

	What according to you makes you a good candidate for customer service or technical support job? 	I am well versed with troubleshooting and getting deep in the issues that are stuck with the customer , I am able to make sure the customer is at ease while performing the troubleshooting steps, so most importantly we have to make the customer feel at ease and they should develop trust in us while troubleshooting, i have these skills 

thanks 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5