Subject: Re: Tech Support Candidate - Ayush Chaudhary
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 20 Jan 2021 13:30:13 +0000

Contact him through Emil and make sure u check ur email

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 20 January 2021 at 6:25 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Ayush Chaudhary

His number is not correct

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 20 Jan, 2021, at 18:17, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Ayush Chaudhary <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 17 January 2021 at 2:38 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ayush Chaudhary

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ayush Chaudhary
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7891929327
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Bharat Nagar Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Printers and Mobile Application
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Girnar Software PVT LTD Business Support Executive      23 March 2020   22000
Previous Employer 2     Live Technician IT Support      19 January 2019 28000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. First I will check the internet connection status.
2. If there is an issue with internet connectivity then I will restart the router and will check all the wires if they are connected properly for Ethernet connection and for Wi-Fi need to check SSID.
3. If internet connectivity is fine and website doesn't open then I will restart the browser and will clean browser history, cache and cookies and restart the browser again.
4. If issue still persist then I will try to open any other website such as www.bing.con or www.google.com and will also try to open website after prefixing https:// (https://www.ndtv.com)
5. If other website open and the specific website www.ndtv.com doesn't open and there might be a server issue with the specific website.
6. If none of the websites are opening then I will uninstall the browser and restart the computer and will reinstall the browser again.
7. If issue still persist then I will reboot the computer in safe mode with networking.
8. In safe mode if still there is an issue opening specific website and other websites then might be some OS components are corrupted, and an OS repair or reinstallation is required.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn the Bluetooth ON on your phone.
2. Turn on your Bluetooth speaker and start Bluetooth connectivity mode.
3. Once the speaker will be ready to pair, name of the device will appear in the Bluetooth device list of the phone.
4. Tap on the device name and check the speaker manual for any device pin for Bluetooth pairing.
5. Enter the pin on your phone to establish the connection and if there is no pin required the connection will be established once tapped on the device name.
What according to you makes you a good candidate for customer service or technical support job? My experience in technical support domain is around 5 years where I have served customers from United States, Philippines, Vietnam, New Zealand and India and I was working closely with Microsoft Windows technical issues, internet and printer issues and Android/iOS platform. As well as I always like to work and research on internet about new devices such as phones, computers, gaming console, wireless headphones/speakers, drones, camera, automobile etc. in my spare time
On a scale of 1 - 5 please rate your fluency in spoken English  4