Subject: FW: Tech Support Candidate - Upendra Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 Jan 2021 13:22:48 +0000

First round

From: Upendra Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 16 January 2021 at 10:34 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Upendra Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Upendra Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (88) 08758204
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Aldrich institute       It analyst      Na      35000
Previous Employer 1     Saburi tlc      Tech support    Na      21000
Previous Employer 2     Teleperformance Tech support    Na      21000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Type cmd in the search box or press cmd and R to enter command prompt and then you need to type
Ping www.ndtv.com
In case you are getting reply
then you need to check the add on, firewall.There are some add-ons that do not allow to load the webpage. Even if the problem persists then you can reset the browser chrome, Firefox by giving a disclaimer.
If there is no reply then you can ask the customer to type
Ipconfig /all, flush dns , check the cables, connections and restart the router
Even then problem continues then you need to restart the computer in safe mode with networking.From there we need to diagnose which program is causing the issue and need to uninstall that.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      On the smartphone go to Bluetooth. Turn it on and then it will search the device Bluetooth speaker click connect.connect
What according to you makes you a good candidate for customer service or technical support job? I have excellent oratory skills and it degree.
On a scale of 1 - 5 please rate your fluency in spoken English  5