Subject: FW: Tech Support Candidate - Tauseef Ahmad
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 Jan 2021 13:19:52 +0000

First round

From: Tauseef Ahmad <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 16 January 2021 at 12:21 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Tauseef Ahmad

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Tauseef Ahmad
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7827682795
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
MS office
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Core Integra Consultancy Ltd    Operation Executive     17th Dec. 2020  33000
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step:-1First of all I will check what type of error is it.
Step:-2 Then I well check the URL text that i have entered in URL bar ,whether it is correct or not.

Step 3:- If the error still shows, then I will check my internet connection and will fix it.

Step 4:- If i would be working in organization or company and using their local network and searching it then i will check the permission with Network Admin for searching or browsing these websites.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step-1 Switch on the power button of speaker.
Step 2 Turn on the Bluetooth of speaker
Step 3 Turn on the Bluetooth of our mobile phone.
Step 4  Check the name of bluetooth of speaker in available device in our mobile phone.
Step 5  Then press it on the name of bluetooth speaker.
Step 6  When the Bluetooth will get connected to our mobile,it will show you on screen 'Connected'.
Step 7. After that We can use it.xa
What according to you makes you a good candidate for customer service or technical support job? I was Technical Lead and City Head(Operation Lead) with 6 year work experience managing all the aspect of Technical and Operation management in my previous company.
If will get selected,It will be great plateform to showcase my skills.Whatever goals I set, I ensure to complete them within stipulated time.
On a scale of 1 - 5 please rate your fluency in spoken English  4