Subject: FW: Tech Support Candidate - Ramkumar Palaniappan
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 Jan 2021 13:18:41 +0000

First round

From: Ramkumar Palaniappan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 16 January 2021 at 1:08 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ramkumar Palaniappan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ramkumar Palaniappan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7904888151
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Madurai
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hcl technologies ltd    Senior analyst  Currently working
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First need to check we have a proper internet connection or not and it must be connected through the computer,  if yes then need to check the url is right or wrong. If everything fine we have to read the error showing and needs to act accordingly
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Settings-bluetooth-scan for new devices - connect with the name of Bluetooth speaker
What according to you makes you a good candidate for customer service or technical support job? Actually the patience is the best part in support job. We have to be patient while customer telling their problem , then we should follow the procedure work flow to resolve the issue with the Service level agreement. That makes me as senior analyst from analyst role.
On a scale of 1 - 5 please rate your fluency in spoken English  4