Subject: Re: Tech Support Candidate - Abhijeet SHARMA
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 Jan 2021 06:12:19 -0700 (MST)

Bad accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 Jan, 2021, at 18:35, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Abhijeet SHARMA < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 16 January 2021 at 5:48 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Abhijeet SHARMA 

	

	
	
			Tech Support Test 
		
	Name 	Abhijeet SHARMA 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(110059) 9650814325 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Uttam Nagar, Delhi 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	Harley Davidson 	Team Associate 	November 2020 	28500 
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Refresh the page and make sure cookies are enabled. 
2. Clear cache 
3. Search any error message in my browser and restart the web browser 
4. Then I'll open a new tab and check, if I can load other website. If another website open then I'll skip down to the problem only happen with certain website. 
5. Then I'll try to launch that website with another browser like Mozilla Firefox or Internet Explorer (if previously I used Google) 
6. Check if the website is down for everybody or just me. 
If the website is down for everyone then I'll try to open it after sometime. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Firstly, I'll turn on the bluetooth of my speaker. 
2. I'll go to the settings of my phone and tap on the bluetooth option and turn it on. 
3. Then a list of available device will appear and if my speaker is not in that list, then I'll search new device and select my speaker bluetooth name. 
And after that my phone will connect to the speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	Technical support job needs variety of hard skills and soft skills and I think I'm technically sound with these type of skills. I have prior experience in manufacturing when I troubleshoot and operate different type of robots and HMI, so for me it's easy to resolve issues related to OS or any other networking issues. 
Other than that I have strong command over english and hindi language with active listening skill. 
I have good Inductive and Deductive problem solving skill. 
Patience plays very important role in the job of Technical support and I m good in dealing angry or frustated people by actively listening to their problems and give them commitment regarding their issues. 
I think I m suitable for technical support job because of the reasons mentioned above. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4