Subject: Tech Support Candidate - Neha Nainwal
From: Neha Nainwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 08:08:35 -0500

| | Tech Support Test

Name | Neha Nainwal
E-mail | [email-masked]
Phone Number | (91) 8826587679
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Application support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Escorts | Technical | Na | Na
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I check internet connection.
Then I check pop up block.
Then I check whether it's server problem .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open my bluetooth then search for bluetooth speaker and then connect it with my phone.
What according to you makes you a good candidate for customer service or technical support job? | Ability to convince other over any technical issues.give efficient support to my customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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