Subject: FW: Tech Support Candidate - Abhijeet SHARMA
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 Jan 2021 13:05:51 +0000

First round

From: Abhijeet SHARMA <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 16 January 2021 at 5:48 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Abhijeet SHARMA

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Abhijeet SHARMA
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (110059) 9650814325
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Uttam Nagar, Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     Harley Davidson Team Associate  November 2020   28500
Previous Employer 2     NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Refresh the page and make sure cookies are enabled.
2. Clear cache
3. Search any error message in my browser and restart the web browser
4. Then I'll open a new tab and check, if I can load other website. If another website open then I'll skip down to the problem only happen with certain website.
5. Then I'll try to launch that website with another browser like Mozilla Firefox or Internet Explorer (if previously I used Google)
6. Check if the website is down for everybody or just me.
If the website is down for everyone then I'll try to open it after sometime.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Firstly, I'll turn on the bluetooth of my speaker.
2. I'll go to the settings of my phone and tap on the bluetooth option and turn it on.
3. Then a list of available device will appear and if my speaker is not in that list, then I'll search new device and select my speaker bluetooth name.
And after that my phone will connect to the speaker.
What according to you makes you a good candidate for customer service or technical support job? Technical support job needs variety of hard skills and soft skills and I think I'm technically sound with these type of skills. I have prior  experience in manufacturing when I troubleshoot and operate different type of robots and HMI,  so for me it's easy to resolve issues related to OS or any other networking issues.
Other than that I have strong command over english and hindi language with active listening skill.
I have good Inductive and Deductive problem solving skill.
Patience plays very important role in the job of Technical support and I m good in dealing angry or frustated people by actively listening to their problems and give them commitment regarding their issues.
I think I m suitable for technical support job because of the reasons mentioned above.
On a scale of 1 - 5 please rate your fluency in spoken English  4