Subject: Re: Tech Support Candidate - SATNAM SINGH
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 Jan 2021 06:04:11 -0700 (MST)

MTI 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 Jan, 2021, at 18:26, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: SATNAM SINGH < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 16 January 2021 at 8:38 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - SATNAM SINGH 

	

	
	
			Tech Support Test 
		
	Name 	SATNAM SINGH 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8810363927 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida sec 62 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Speakers & Audio 
VoIP 
Sap ABAP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Novitatt Solutions 	SAP Developer 	still working 	30000 
Previous Employer 1 	newgen erp solutions 	database designer 	june 2017 	25000 
Previous Employer 2 	na 			
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. CHECK DOMAIN NAME 
2. SITE BLOCKED BY FIREWALL 
3. SERVER FAILURE 
4HACKED SITE 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. OPEN SETTINGS ON PHONE 
2. TURNON BLUETOOTH 
3. CONNECT BULETOOTH WITH SPEKER 
	What according to you makes you a good candidate for customer service or technical support job? 	1. MY KNOWLEDGE 
2. MY TECH. SKILLS 
3. MY TEAMWORK 
4. LEADERSHIP QUALITIES 
5. MY SKILLS 
6. MY BEHAVIOR WITH CUSTOMER INTERACTION 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4