Subject: Re: Tech Support Candidate - Arun Patel
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 Jan 2021 05:58:05 -0700 (MST)

Broken English 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 Jan, 2021, at 18:18, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Arun Patel < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 17 January 2021 at 1:51 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Arun Patel 

	

	
	
			Tech Support Test 
		
	Name 	Arun Patel 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8840365487 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	Hyderabad 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
Support 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Vodafone idea 	Tx Inm Engineer 		29000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I will check which kind of error I am getting. For e.g. Browser issue, Server Issue, System Issue, Internet Issue. Then I will go further for troubleshooting. Now I am explaining one by one. 
1-Browser Issue:- May be popup blocked or some kind of cookies firstly I have to accept/allow. 
2-Server Issue:- In this situation I have to wait till server issue resolution just because it is not in my hand this issue belongs to NDTV end so we have to wait till server came. 
3- Internet Issue:- In that case I have to check my ETH port/cable is properly connected or not. and if I am using over Wi-Fi then I have to check signal and speed. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1-Turn on Bluetooth in speaker. 
2-Turn on Bluetooth in phone. 
3-Search Bluetooth device in phone. 
4-After finding the device connect your phone to speaker via Bluetooth. 
	What according to you makes you a good candidate for customer service or technical support job? 	1-I am already a technical student cum employer. 
2-A quick learner can learn anything and can do much better than other. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4