Subject: Re: Tech Support Candidate - Ayush Chaudhary
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 Jan 2021 05:55:31 -0700 (MST)

His number is not correct 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 Jan, 2021, at 18:17, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Ayush Chaudhary < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 17 January 2021 at 2:38 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Ayush Chaudhary 

	

	
	
			Tech Support Test 
		
	Name 	Ayush Chaudhary 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7891929327 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Bharat Nagar Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Printers and Mobile Application 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	Girnar Software PVT LTD 	Business Support Executive 	23 March 2020 	22000 
Previous Employer 2 	Live Technician 	IT Support 	19 January 2019 	28000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. First I will check the internet connection status. 
2. If there is an issue with internet connectivity then I will restart the router and will check all the wires if they are connected properly for Ethernet connection and for Wi-Fi need to check SSID. 
3. If internet connectivity is fine and website doesn't open then I will restart the browser and will clean browser history, cache and cookies and restart the browser again. 
4. If issue still persist then I will try to open any other website such as www.bing.con or www.google.com and will also try to open website after prefixing https:// ( [ https://www.ndtv.com/ | https://www.ndtv.com ] ) 
5. If other website open and the specific website www.ndtv.com doesn't open and there might be a server issue with the specific website. 
6. If none of the websites are opening then I will uninstall the browser and restart the computer and will reinstall the browser again. 
7. If issue still persist then I will reboot the computer in safe mode with networking. 
8. In safe mode if still there is an issue opening specific website and other websites then might be some OS components are corrupted, and an OS repair or reinstallation is required. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn the Bluetooth ON on your phone. 
2. Turn on your Bluetooth speaker and start Bluetooth connectivity mode. 
3. Once the speaker will be ready to pair, name of the device will appear in the Bluetooth device list of the phone. 
4. Tap on the device name and check the speaker manual for any device pin for Bluetooth pairing. 
5. Enter the pin on your phone to establish the connection and if there is no pin required the connection will be established once tapped on the device name. 
	What according to you makes you a good candidate for customer service or technical support job? 	My experience in technical support domain is around 5 years where I have served customers from United States, Philippines, Vietnam, New Zealand and India and I was working closely with Microsoft Windows technical issues, internet and printer issues and Android/iOS platform. As well as I always like to work and research on internet about new devices such as phones, computers, gaming console, wireless headphones/speakers, drones, camera, automobile etc. in my spare time 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4