Subject: Re: Tech Support Candidate - Raj Hans Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 Jan 2021 05:52:26 -0700 (MST)

Bad spoken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 Jan, 2021, at 18:15, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Raj Hans Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 17 January 2021 at 9:09 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Raj Hans Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Raj Hans Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8559995330 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Manmad Maharashtra 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Nagarro Software Pvt Ltd Jaipur 	Sr Associate IT 	22 March 2018 	32000 
Previous Employer 1 	Teleperformance jaipur 	Tier 2 Technical Support executive 	22 Dec 2014 	20000 
Previous Employer 2 	Webgility Pvt Ltd 	Customer service representative 	15 Aug 2013 	10000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will do the following troubleshooting in that order 
1: I will check if the computer is physically connected to internet using a LAN cable or over Wi-Fi, if not then I will connect it and will check if I am able to open the required website or not. 
2: If I am connected to the internet but still not able to open the website then I will check if my computer is able to get an ip address or not by opening a command prompt window and running an IPCONFIG command. If my computer is getting IP then I may also refresh the ip address of the computer to check and see if the problem is resolved or not. If not then I will check the drivers installed in the computer for internet and also check if my ISP is down or up by calling my service provider. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the bluetooth speaker and see if it starts blinking to see if it is available to pair with a new device. 
Then turn on my mobile's bluetooth and search for available bluetooth devices. 
On the list of available devices I will click on the bluetooth speaker's name and will select pair device. 
Once the device is paired then I can use my bluetooth speaker with my mobile phone 
	What according to you makes you a good candidate for customer service or technical support job? 	I can understand the problem very well by asking the right questions and can resolve it using logical steps which are easy to understand and follow through. I have a proven track record of solving problems of USA north American customers of windows platform as I previously worked as a technical Support executive for Microsoft official process. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5