Subject: Re: Tech Support Candidate - Yugeesh Gandhi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 Jan 2021 05:51:58 -0700 (MST)

Spoken is bad 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 Jan, 2021, at 18:06, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Yugeesh Gandhi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 18 January 2021 at 4:38 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Yugeesh Gandhi 

	

	
	
			Tech Support Test 
		
	Name 	Yugeesh Gandhi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9899862204 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Mayur Vihar Phase 2 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
MS Office 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	British Council 	Operations- Executive 	NA 	26375 
Previous Employer 1 	IPNeeti 	Paralegal and Secretary 	30th Jan, 2019 	25000 
Previous Employer 2 	Tanisha Overseas Placement Pvt Ltd 	Technical Consultant 	Feb, 2018 	20000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	As per the given situation, the first and the foremost thing is to check the error code or the type of error displayed. If it is regarding the hardware configuration or internet connectivity, we would be required to diagnose the internet connection, router and if the machine can access the internet. 

In case the error is regarding the software configuration, we might need to clear cache or temporary files since the website might have changed it’s parameters since the last time it was visited. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1- Switch on the speaker and put it in Bluetooth Pairing mode 

Step 2- Switch on bluetooth in the cellphone and make it in visible mode/pairing mode. 

Step 3- In the Bluetooth window of the phone, scan for the speaker you are trying to connect and pair it by following the on screen instructions. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have diversified in many parameters which are required in this job profile. I am confident and educated enough to handle most of the technical queries as well as conduct to converse with the customers over varied mode of communication. 

Quirky and spontaneous enough to solve customers’ issues and providing them with the best customer service delivery. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4