Subject: FW: Tech Support Candidate - Arun Patel
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 Jan 2021 12:48:16 +0000

First round

From: Arun Patel <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 17 January 2021 at 1:51 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Arun Patel

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Arun Patel
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8840365487
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Hyderabad
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Support
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Vodafone idea   Tx Inm Engineer         29000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will check which kind of error I am getting. For e.g. Browser issue, Server Issue, System Issue, Internet Issue. Then I will go further for troubleshooting. Now I am explaining one by one.
1-Browser Issue:- May be popup blocked or some kind of cookies firstly I have to accept/allow.
2-Server Issue:- In this situation I have to wait till server issue resolution just because it is not in my hand this issue belongs to NDTV end so we have to wait till server came.
3- Internet Issue:- In that case I have to check my ETH port/cable is properly connected or not. and if I am using over Wi-Fi then I have to check signal and speed.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1-Turn on Bluetooth in speaker.
2-Turn on Bluetooth in phone.
3-Search Bluetooth device in phone.
4-After finding the device connect your phone to speaker via Bluetooth.
What according to you makes you a good candidate for customer service or technical support job? 1-I am already a technical student cum employer.
2-A quick learner can learn anything and can do much better than other.
On a scale of 1 - 5 please rate your fluency in spoken English  4