Subject: FW: Tech Support Candidate - Ravi Kant Tiwari
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 Jan 2021 12:45:49 +0000

First round

From: Ravi Kant Tiwari <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 17 January 2021 at 8:59 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ravi Kant Tiwari

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ravi Kant Tiwari
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9953770239
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Service desk Lead
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro   Helpdesk lead           24768
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will check internet connection of system,
I will check URL is correct or Not,
I will check proxy setting,
I will check windows firewall in case of windows OS
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open bluetooth of Mobile,
Open bluetooth of speaker,
Ask mobile to scan device name,
Once scan clixk on suitable device name,
Provide permission to pairing,
What according to you makes you a good candidate for customer service or technical support job? I have 7 year of experience in same profile,
I am ITIL certified,
I have worked on VIP suppprt.
Since start of my carrier am working on the same field.
On a scale of 1 - 5 please rate your fluency in spoken English  5