Subject: FW: Tech Support Candidate - Raj Hans Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 Jan 2021 12:45:33 +0000

First round

From: Raj Hans Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 17 January 2021 at 9:09 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Raj Hans Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Raj Hans Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8559995330
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Manmad Maharashtra
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Nagarro Software Pvt Ltd Jaipur Sr Associate IT 22 March 2018   32000
Previous Employer 1     Teleperformance jaipur  Tier 2 Technical Support executive      22 Dec 2014     20000
Previous Employer 2     Webgility Pvt Ltd       Customer service representative 15 Aug 2013     10000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will do the following troubleshooting in that order
1: I will check if the computer is physically connected to internet using a LAN cable or over Wi-Fi, if not then I will connect it and will check if I am able to open the required website or not.
2: If I am connected to the internet but still not able to open the website then I will check if my computer is able to get an ip address or not by opening a command prompt window and running an IPCONFIG command. If my computer is getting IP then I may also refresh the ip address of the computer to check and see if the problem is resolved or not. If not then I will check the drivers installed in the computer for internet and also check if my ISP is down or up by calling my service provider.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the bluetooth speaker and see if it starts blinking to see if it is available to pair with a new device.
Then turn on my mobile's bluetooth and search for available bluetooth devices.
On the list of available devices I will click on the bluetooth speaker's name and will select pair device.
Once the device is paired then I can use my bluetooth speaker with my mobile phone
What according to you makes you a good candidate for customer service or technical support job? I can understand the problem very well by asking the right questions and can resolve it using logical steps which are easy to understand and follow through. I have a proven track record of solving problems of USA north American customers of windows platform as I previously worked as a technical Support executive for Microsoft official process.
On a scale of 1 - 5 please rate your fluency in spoken English  5