Subject: Re: Tech Support Candidate - Kevin Davy
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 Jan 2021 05:42:18 -0700 (MST)

Broken English 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 Jan, 2021, at 17:59, Deeksha Dadu <[email-masked]> wrote: 

Check this guy for trainer/TL position 

From: Kevin Davy < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 18 January 2021 at 5:11 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Kevin Davy 

	

	
	
			Tech Support Test 
		
	Name 	Kevin Davy 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(110091) 9971389854 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	East Vinod Nagar 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	Barclays 	Process Advisor/ Process Trainer 	1 December 2020 	15001 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Clears caches, and restart the browser if the error is still showing, I would save all important data and restart the system. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to settings 
Tap the Bluetooth option 
Turn on Bluetooth 
A list of available devices will appear: For example I have JBL speaker hence the name will show JBL Bluetooth 
If the speaker is not listed, I'll press the button on your speaker that makes it discoverable 
On your mobile select your speaker( JBL Bluetooth ) 

	What according to you makes you a good candidate for customer service or technical support job? 	My two years of customer service experience and managing a team of 28 reps( As a trainer ) has provided me with perspective on what your customer service job entails. I'm very driven by goals, and my enthusiasm helps motivate and inspire myself but taking up new task and eager to learn. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4