Subject: Re: Tech Support Candidate - Astik Bhardwaj
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 Jan 2021 05:39:58 -0700 (MST)

MTI ISSUES 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 Jan, 2021, at 17:57, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Astik Bhardwaj < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 18 January 2021 at 5:27 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Astik Bhardwaj 

	

	
	
			Tech Support Test 
		
	Name 	Astik Bhardwaj 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 6291061123 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Banglore 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Mind Stone Maven 	Support Executive 	April, 2020 	20000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1) Could you please close all the Web browser open on your system. 
2) Now could you please oper Google Chrome clicking on the icon. 
3) Now could you please type ndtv.com in address bar. 
4)In case user is still getting error i would like to check the internet connectivity by going to network and setting. 
5) Once confirmed internet connection is fine I would go to browser cache and delete the cache. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) Switch on the Bluetooth Speaker. 
2) Go to Bluetooth option in your phone . 
3) Turn on Bluetooth. 
4) Click on available device. 
5) Then the Bluetooth speaker name will appear on the list. 
6) Click on speaker name . 
7) Pop up will open asking " Are you sure you want to connect to this device". 
8) Click yes , you are now connected to your Bluetooth speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	1) I am a good listener. 
2) I am a man of politeness and patience. 
3) I have good knowledge of computer system and surrounding gadgets. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4