Subject: FW: Tech Support Candidate - Yugeesh Gandhi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 Jan 2021 12:36:20 +0000

First round

From: Yugeesh Gandhi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 18 January 2021 at 4:38 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Yugeesh Gandhi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Yugeesh Gandhi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9899862204
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Mayur Vihar Phase 2
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
MS Office
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        British Council Operations- Executive   NA      26375
Previous Employer 1     IPNeeti Paralegal and Secretary         30th Jan, 2019  25000
Previous Employer 2     Tanisha Overseas Placement Pvt Ltd      Technical Consultant    Feb, 2018       20000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  As per the given situation, the first and the foremost thing is to check the error code or the type of error displayed. If it is regarding the hardware configuration or internet connectivity, we would be required to diagnose the internet connection, router and if the machine can access the internet.

In case the error is regarding the software configuration, we might need to clear cache or temporary files since the website might have changed it’s parameters since the last time it was visited.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1- Switch on the speaker and put it in Bluetooth Pairing mode

Step 2- Switch on bluetooth in the cellphone and make it in visible mode/pairing mode.

Step 3- In the Bluetooth window of the phone, scan for the speaker you are trying to connect and pair it by following the on screen instructions.
What according to you makes you a good candidate for customer service or technical support job? I have diversified in many parameters which are required in this job profile. I am confident and educated enough to handle most of the technical queries as well as conduct to converse with the customers over varied mode of communication.

Quirky and spontaneous enough to solve customers’ issues and providing them with the best customer service delivery.
On a scale of 1 - 5 please rate your fluency in spoken English  4