Subject: FW: Tech Support Candidate - ANKIT BHARTI
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 Jan 2021 12:35:34 +0000

First round

From: ANKIT BHARTI <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 18 January 2021 at 4:40 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - ANKIT BHARTI

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    ANKIT BHARTI
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9711772525
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Mehrauli, New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL technologies        Senior Analyst  May 2018        30000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I'll check my internet connection. If that's working fine, I'll try opening the website in incognito window. Clear the cache and cookies of my browser. And if the situation still persists, I'll contact my admin/service provider.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Switch on the bluetooth speaker.
Put it in pairing mode.
Turn on the bluetooth of the mobile phone.
Search for nearby active devices
Look for the BT speaker name
Pair it.
What according to you makes you a good candidate for customer service or technical support job? Excellent communication skills.
Willingness to help.
Strong tool/technical skills.
Willingness to learn about new tools
Adaptive.
On a scale of 1 - 5 please rate your fluency in spoken English  5