Subject: Re: Tech Support Candidate - Soumya chauhan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 Jan 2021 05:33:56 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 Jan, 2021, at 17:31, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Soumya chauhan < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 18 January 2021 at 6:21 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Soumya chauhan 

	

	
	
			Tech Support Test 
		
	Name 	Soumya chauhan 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9986715602 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	bareilly 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
Networking - basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	wipro ltd 	project engineer 	24 aug 2017 	3,50,000 
Previous Employer 2 	teleperformance 	technical support executive 	24 dec 2019 	3,35,000 
	In your past experience you have (select all that applies) 	Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1) Check the internet connection first. 
2) Check whether the anitivirus has blocked the website from opening it. 
3)Try to reload the website and open it again 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) Switch on the bluetooth button on your speaker. 
2) Go to the settings and then go to the bluetooth option of your mobile phone. 
3) Your speaker device name will appear on the list. 
4) Select the device and the speaker will be connected to your mobile phone 
	What according to you makes you a good candidate for customer service or technical support job? 	1) I have a previous experience as a technical support executive in teleperformance. 
2) I know how to probe the customer and get to know the issue they are facing. 
3) I can provide solution to the customer based on my knowledge. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	3