Subject: FW: Tech Support Candidate - Sumit Tiwari
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 Jan 2021 12:31:32 +0000

First round

From: Sumit Tiwari <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 18 January 2021 at 4:57 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sumit Tiwari

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sumit Tiwari
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9110977430
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      New Ashok nagar new delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - advance
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Vedang Cellular DT Corrdinator          27000
Previous Employer 1     AGV     DT Engineer     DEC2016 21000
Previous Employer 2     LEAD GROUP      DT Engineer     DEC2016 18000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Need to check proper internet connection,if it is ok then need to chek pup up and cookies abount the particular brouser and clear the brouser history.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      There is step by step process to connect the bluetooth speaker to your phone .
1. Frislty on the bluetooh of Both device.
2. Search the Speacker from the phone
3.Pairing the Speaker from phone via bluetooh
4. After pairing Speker will Connected to Mobile via Bluetooh
What according to you makes you a good candidate for customer service or technical support job? Currently i am working with network related issues for Airtel with client huawei.I am solving voip,data and Network coverage related issues in daily basis. Therefore I am Sutaible for tecnical support in Job.
On a scale of 1 - 5 please rate your fluency in spoken English  3