Subject: Tech Support Candidate - Sanjay rathore
From: Sanjay rathore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 07:29:13 -0500

| | Tech Support Test

Name | Sanjay rathore
E-mail | [email-masked]
Phone Number | (+91) 9811799487
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mehrauli, New Delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | Sans Frontiers | Assistant Merchandiser | 31-05-2020 | 24200
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check the website link, it is correct or not if not then I will type the correct one, if yes then I continue to do next steps.

1.  I will check the internet connectivity to find whether internet is working or not, if not then I will check Lan cable in pc whether it is connected or not, if it is not connected then i will connect it to Lan Port, if it is already connected in Lan Port then i will check modem/router for the internet connectivity if it is unavailable then my next step is to call my ISP to inform about the problem and resolve this, so that internet can work properly to open the website.

2. If the internet is already available on PC but still it is not working then I will troubleshoot the network first, and if it show a problem in troubleshoot it will be resolved by taking next step in troubleshoot mode. If it doesn't show any problem than I will open run command in pc and type ncpa.cpl to open networking and simply right click on connection and disable it, after few seconds I will enable it and check the internet connection whether problem is resolved or not, if yes then i will connect to the above website, if not than i will restart the PC, Internet will work after a restart.

3. If above steps done and still the website is not opening than i will open my installed antivirus and add the website to exception because sometimes websites are blocked due to malware and ads.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth in mobile by going into setting and turn it on if you have a smartphone or basic phone with Bluetooth and Internet/Music Connectivity, after that turn on Bluetooth speaker and select the Bluetooth mode.
After Successfully opening mode simply search Bluetooth speaker in mobile Bluetooth setting and connect it with giving all the necessary permissions.

What according to you makes you a good candidate for customer service or technical support job? | I can work in backend/data entry/chat process but not on call as my fluency/command in English speaking is not good
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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