Subject: Re: Tech Support Candidate - Raghwendra Pratap Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 Jan 2021 05:27:42 -0700 (MST)

Bad english 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 Jan, 2021, at 17:30, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Raghwendra Pratap Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 18 January 2021 at 6:31 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Raghwendra Pratap Singh 

	

	
	
			Tech Support Test 
		
	Name 	Raghwendra Pratap Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7019938694 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Noida Sector 22 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	Tech Mahindra 	Customer support executive 	6 Nov 2020 	13700 
Previous Employer 2 	iE 	Customer service executive 	NA 	9000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I have to check with another user 
2. I have to to check my internet connection 
3. Need to check in another browser 
4. Reset the browser data(cache and cookies) 
5. Need to restart the PC, laptop or cellphone after reset the device and open again to check surffing 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Open Bluetooth speaker and mobile bluetooth features. 
Need to search to tap on scan button. 
When bluetooth speaker found in mobile need to click on speaker name and tap on pair button. 
Once device is paired both the device are getting connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have patience, own self motivated skill. 
I am a quick learner, r&d on data and customer issues. 
I believe in generating leads on my own risk. 
I'm a good listener also a good communicator. 
I have done diploma in computer science and engineering that's why I have basic knowledge of technical support. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5