Subject: FW: Tech Support Candidate - Mohit Arora Mohit
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 Jan 2021 12:26:42 +0000

First round

From: Mohit Arora Mohit <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 18 January 2021 at 5:32 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mohit Arora Mohit

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mohit Arora Mohit
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9876442773
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Willing to relocate to Noida.
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Ios
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Teleperformance Customer support executive      Working present 30000
Previous Employer 1     Vedantu Senior academic counselor       2nd July 2020   48000
Previous Employer 2     Chandigarh University   Soft skills trainer     1 June 2020
In your past experience you have (select all that applies)      Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will check if I have typed in the right website address. Then will make sure I'm able to open other websites and check if my internet is working. Then I will proceed according to the error, clear cache and cookies and try again
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on bluetooth device. Make sure it's in pairing mode. Then I will turn on bluetooth on my phone and tap on the bluetooth speaker device name in searching new devices list. After tapping on it, my mobile phone will connect with the bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? My understanding of social dynamics as a soft skills trainer, how to make the customer feel understood and tailor the conversation according to the personality of the customer.

My logical background as a b.Tech graduate in computer science.
On a scale of 1 - 5 please rate your fluency in spoken English  5