Subject: FW: Tech Support Candidate - Soumya chauhan
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 Jan 2021 12:01:40 +0000

First round

From: Soumya chauhan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 18 January 2021 at 6:21 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Soumya chauhan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Soumya chauhan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9986715602
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      bareilly
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     wipro ltd       project engineer        24 aug 2017     3,50,000
Previous Employer 2     teleperformance technical support executive     24 dec 2019     3,35,000
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1) Check the internet connection first.
2) Check whether the anitivirus has blocked the website from opening it.
3)Try to reload the website and open it again
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Switch on the bluetooth button on your speaker.
2) Go to the settings and then go to the bluetooth option of your mobile phone.
3) Your speaker device name will appear on the list.
4) Select the device and the speaker will be connected to your mobile phone
What according to you makes you a good candidate for customer service or technical support job? 1) I have a previous experience as a technical support executive in teleperformance.
2) I know how to probe the customer and get to know the issue they are facing.
3) I can provide solution to the customer based on my knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English  3