Subject: FW: Tech Support Candidate - Mukesh Suthar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 Jan 2021 12:01:27 +0000

First round

From: Mukesh Suthar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 18 January 2021 at 6:25 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mukesh Suthar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mukesh Suthar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7972475464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Mumbai
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Unique enterprise       Customer support engineer       Currently working       13000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1) Firstly i would check if the computer is connected to a working internet connection
2) If it is not connected and shows red cross over the internet connection icon i would trouble shoot for the network adapter settings and check after disabling and again enabling the adaptor and check if the problem gets solved
3)if i didn't find any problem with network adapter then i would check if the computer is in the correct domain of that particular company
4) if it is in the correct domain i would check what ip is that computer getting and does is match with the ip range of other computers around
5)if above mentioned everything is appropriate i would check what browser is that computer using and also it's version match the requirements of the domain policies
6) still if it doesn't work i would contact the domain control team if the computer mac address is binded within the domain or not
7) if yes then would contact the network team to check whether the correct port is activated and getting the specific data vlan flow through the port connected to the computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) turn on the blue tooth of the speaker and phone
2)make both the blue tooth visible
3) through phone search for the speaker device
4) then pair the speaker device with the phone
5)check whether the correct speaker device is paired
6) then connect the speaker device and test the audio
What according to you makes you a good candidate for customer service or technical support job? 1) excellent hands on experience with customers at international airport on daily basis
2) quick response to client queries and delivering satisfactional solutions
3) working under pressure with more than 500++ clients on the international airport
4) suitable to work 24*7 shifts on client location
5) time management to provide solutions to each and every client on time
On a scale of 1 - 5 please rate your fluency in spoken English  4