Subject: FW: Tech Support Candidate - Rajneesh .
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 Jan 2021 11:59:54 +0000

Keep aside for English

From: "Rajneesh ." <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 18 January 2021 at 6:35 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rajneesh .

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rajneesh .
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 12345678
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Bijwasan, SWZ, New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Startek Senior Executive in Operations  NA      25000
Previous Employer 1     Accenture       Business Operation Associate    July 29, 2020   23600
Previous Employer 2     Convergys       Customer Service Associate      December 2018   19000
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Firstly, i will check the internet connection.
2. Then i will  check the Spellings in the website link.
3. Clearing the history of the browser, Cache and cookies.
4. I will do System reboot.
5. I will try it in Incognito window.
6. I will also check the error code and will try to find the solution on web as per the error code.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the mobile device's bluetooth.
2. Then turn on the bluetooth enbaled speaker.
3. Name of the speaker will reflect in the mobile under available device.
4. Tap on speaker name and connect it with a passcode (if any).
What according to you makes you a good candidate for customer service or technical support job? As i have done the graduation in hospitality so it is very easy for me to handle the customers in any way. I feel good when i make a customer happy with the information or support given by us. If customer is happy then my job and learnings are worthy.
On a scale of 1 - 5 please rate your fluency in spoken English  5