Subject: Re: Tech Support Candidate - Ashutosh Thakur
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 Jan 2021 04:58:35 -0700 (MST)

He is less confident 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 Jan, 2021, at 17:26, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Ashutosh Thakur < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 18 January 2021 at 7:05 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Ashutosh Thakur 

	

	
	
			Tech Support Test 
		
	Name 	Ashutosh Thakur 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(87006) 45582 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Yamuna Vihar East Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	ISP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Amazon 	Quality Analyst 		38k 
Previous Employer 1 	Wipro 	Technical support associate 	30/08/2017 	
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly I will clear the cache and cookies in the browser I am using. Then I will check the internet connection is working or not. I will try another browser if possible. I will try and disable the firewall if needed. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	

Go to settings 
Tap the Bluetooth option 
Turn on Bluetooth 
A list of available devices will appear. 
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it. 
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected! 

	What according to you makes you a good candidate for customer service or technical support job? 	Being able to communicate with people around the world, solving their problems and learning something new every single day. I love being able to make people happy by solving the problems they are having. Achieving a personal victory or completing a task that was previously unsolvable. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4