Subject: FW: Tech Support Candidate - Keerthi Aiyer
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 Jan 2021 11:57:55 +0000

Keep aside for English

From: Keerthi Aiyer <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 18 January 2021 at 6:47 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Keerthi Aiyer

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Keerthi Aiyer
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (76780) 54994
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     JP Morgan India Pvt Ltd Operational Analyst     14 aug 2019     31000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Enable cookies for the website.
2. Clear history for that site.
3. clear all cookies and cache
4. Check add-ons.
5. Security application is blocking cookies
6. Remove corrupt cookie files
7. Now try to login into website
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Switch on the bluetooth in ur mobile.
2. Switch on the bluetooth speaker as well.
3. Search for devices in mobile.
4. Once the bluetooth speaker is shown.
5. Pair the bluetooth speaker to mobile.
6. Once paired it will be connected
What according to you makes you a good candidate for customer service or technical support job? I have a fluent English speaking, I know j have not worked in this profile before.
My previous work profile was very different than this one. But I assure that I am very quick learner and I will definitely learn it and give my best.
On a scale of 1 - 5 please rate your fluency in spoken English  5