Subject: FW: Tech Support Candidate - Dhiraj sriharsha
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 Jan 2021 11:57:19 +0000

First round

From: Dhiraj sriharsha <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 18 January 2021 at 6:56 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Dhiraj sriharsha

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Dhiraj sriharsha
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8712706810
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Bangalore
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Infosys Senior System Engineer          450000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  As part of troubleshootinh, I will check if the internet connection is stable. If not will check the cables correctly. If the hardware part of the router is proper then will open cmd and ping the website. Will check if the packets are being sent and received. If there is any issue in ping then will check the browser settings if internally that is getting blocked or network settings in PC if anything is disabled. Will check the firewall settings at last if there is anything that is getting blocked.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Power ON the Bluetooth speaker.
2. Enable bluetooth on phone.
3. Search for the devices around and check the bluetooth speaker's name.
4. If it is found then select and start pairing with the device.
5. Once the device is connected the speaker enables a recording.
What according to you makes you a good candidate for customer service or technical support job? I interact with emails and Jira platforms to resolve issues in my earlier company. We analyze logs and solve the customer issues and if it is a defect then we resolve it by creating a defect. With this experience I will make a better place in this work places.
On a scale of 1 - 5 please rate your fluency in spoken English  4