Subject: Tech Support Candidate - Rajendra Singh
From: Rajendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 06:56:46 -0500

| | Tech Support Test

Name | Rajendra Singh
E-mail | [email-masked]
Phone Number | (91) 7827480998
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TTI Global India Private Limited | Application Support Engineer | Notice period completed | 20000
Previous Employer 1 | NetSoft Consulting Services | Application Support Engineer | Oct 2019 | 18500
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all check the domain is correct or not if correct use https://www.ndtv.com
If resolve then ok otherwise check the firewall setting where firewall is off or on then try to open

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.open the Blutooth settings from both speaker and PC
2. Start searching device in PC when found speaker then click to pair the speaker
3. After that select the speaker to connect

What according to you makes you a good candidate for customer service or technical support job?

Because I have experience to handle issues over mail,call,and ticketing tool

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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