Subject: FW: Tech Support Candidate - Saikat Chatterjee
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 Jan 2021 11:54:16 +0000

First round

From: Saikat Chatterjee <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 18 January 2021 at 7:39 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Saikat Chatterjee

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Saikat Chatterjee
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (033) 8240676520
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida Sector 35
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Fusion BPO Services     Sales Executive 16/1/2021       18000
Previous Employer 1     Elagoon Business Solutions      Sales Executive 20//9/2020      17200
Previous Employer 2     3 Global Services       Technical Support Executive     15/7/2018       25000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will check if I have typed the URL correctly or not, if I find that the URL is correct then I will check if my computer is connected with internet, if I find that I am connected then I will check if the antivirus installed in the computer is blocking the website or not, if the webpage is not blocked I will check if there is any network issue occuring at that point in time.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      At first we will switch on Bluetooth on mobile. Next we will go to bluetooth settings and click on search bluetooth device in my mobile. Next when the device name will show in bluetooth list I will click the device name and pair the speaker with my mobile then the speaker will get connected.
What according to you makes you a good candidate for customer service or technical support job? I am a good listener so I listen to the customers problem carefully, then I try to understand the issue the customer is facing, I keep patience so that I can analyse the problem carefully, then I probe the customer to understand the customers probelem and provide logical troubleshooting steps to resolve the issue. Finally I make sure that the issue is resolved. All these skills makes me a good Tech support executive.
On a scale of 1 - 5 please rate your fluency in spoken English  5