Subject: FW: Tech Support Candidate - Sukesh Gandhi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 Jan 2021 11:48:49 +0000

Keep aside for English

From: Sukesh Gandhi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 18 January 2021 at 11:00 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sukesh Gandhi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sukesh Gandhi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 8826184229
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Shalimar Bagh Near Shalimar Bagh Metro Station - Pink Line
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        ColourMate Digital      Digital Marketing Executive     31-07-2020      18000
Previous Employer 1     Sitel India Private Limited     Customer Support Executive      31-10-2018      17000
Previous Employer 2     Concentrix      Technical Support Executive     20-08-2017      19000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will check what is the error I am getting while browsing the page. If it is shows that there is no Internet connection I would go to minimise the existing page and open My Computer icon on the home screen and search for Internet Options and check whether I am connected to the Internet or not. If yes I would switch off and on the Internet and check back to confirm whether I am able to browse back the ndtv website or not. If the problem still exists I check whether the ndtv website is working on my other web browser like
Google Chrome or not. If that particular site is still not working I go to the menu bar and in the settings I delete my cache and cookies and restart my system to check whether I am still able to browse the ndtv website on my browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. First of all go to the settings of the mobile phone and scroll down and tap on the Bluetooth option and slide the bar to the right by the touch of the finger.
2. Switch on the Bluetooth speaker and check whether it is properly working or not.
3. After checking the Bluetooth speaker connect the mobile phone with the Bluetooth device after checking the device name and model number and put the passkey if required to connect.
4. After entering the passkey both the devices will be paired.
5.Play any audio file on the mobile phone to check whether the Bluetooth Speaker is functioning or not.
6. If not check the settings of the mobile phone and pair again the devices.
What according to you makes you a good candidate for customer service or technical support job? I am a deserving candidate for this position as I have good written and verbal communication skills which foremost required in the customer service industry and I have ample experience in my past about this industry and have interpersonal skills to tackle and resolve customer queries via phone, chat and mail. I also like to interact with people on phone and it would be nice working back again in this industry.
On a scale of 1 - 5 please rate your fluency in spoken English  5