Subject: Re: Tech Support Candidate - DIPANSHU SHARMA
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 Jan 2021 04:43:01 -0700 (MST)

Bad accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 Jan, 2021, at 15:49, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: DIPANSHU SHARMA < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 20 January 2021 at 1:10 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - DIPANSHU SHARMA 

	

	
	
			Tech Support Test 
		
	Name 	DIPANSHU SHARMA 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9560040291 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	najafgarh new delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
devices and drivers internet wifi ms office email client 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	PMS ltd 	DESKTOP SUPPORT AND DEO 	DEC 2019 	27 
Previous Employer 2 	ESSIL 	ASG 	FEB 16 	15 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	
before troubleshooting,we need to find out the exact issue and the root cause so that we can follow the appropriate steps to fix it. 
Check what is the error. 
check if internet is properly connected. 
check date and time of the system. 
check with different website. 
check with different browser/reset browser. 
check if antivirus is blocking the website. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	turn on the bluetooth speaker. 
in mobile turn on the bluetooth and search for the name of the bluetooth speaker and then pair with it using the credentials. 
once paired it will be connected . 
	What according to you makes you a good candidate for customer service or technical support job? 	relevant work experience both technical and customer support. 
reliable, ready to take the ownership of the work allotted. 
became performer of the year in technical customer support in previous org . 
also promoted to level 2. 
excellent problem solving skill. 
technically sound and ready to learn new things from resources and ready to implement as and when required, 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4