Subject: FW: Tech Support Candidate - Ujjwal Soni
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 Jan 2021 11:42:16 +0000

First round

From: Ujjwal Soni <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 19 January 2021 at 10:54 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ujjwal Soni

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ujjwal Soni
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9001996520
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Kota
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Tata Consultancy Services       Support executive       17/07/2020      27000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1)Restart My Device:-
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.

2) Make Sure the Internet Connection Works:-
Open your browser. In the address bar at the top, type in , then push Enter or Return.
Chrome browser with address entered and highlighted.
Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.
Google home page with search field and Google Search button highlighted.
Make sure search results load properly.
Example Google Search Results
If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

3) Check if the Website is Down for Everybody or Just Me:-
It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!

Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".
Chrome browser with address typed in and highlighted.
On the site, type in the website address you're having problems reaching, then then push Enter or Return.
Down for everyone page with address field and or just me button highlighted.
Look at the result from the site, to determine if the site is down.
If the result says that "It's not just you!", that means the site is down for everyone.Down for Everyone site check showing site is down for everyone.
Site Up
If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) start bluetooth in phone.
2) start your bluetooth speaker.
3) click on the pairing button on both speaker and phone.
4) in phone when results shows your speaker in nearby devices. Click on it.
It will get connected.
What according to you makes you a good candidate for customer service or technical support job? I have worked as a support executive for one year, that too in a banking sector as I worked at the client side for TCS in Deutsche Bank.
So I know how to work under high pressure with determination and dedication.
On a scale of 1 - 5 please rate your fluency in spoken English  5