Subject: FW: Tech Support Candidate - Bhuvan Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 Jan 2021 11:39:49 +0000

Keep aside for English

From: Bhuvan Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 19 January 2021 at 5:56 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Bhuvan Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Bhuvan Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9716692871
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Jhilmil colony Delhi - 110095
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        VFS Global      Operations officer      15/07/2020      20000
Previous Employer 1     Medipol pharmaceutical india pvt ltd    Accounts assistant      23/04/2029      12000
Previous Employer 2     M/S Amit Builders       Computer operator       01/03/2017      11000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  The problem can be identified by error code or message on the screen otherwise normal troubleshooting steps are:
Step 1. check internet connection on task bar first.
Step 2. Check other websites is opening or not. If other sites are working then maybe there something wrong with NDTV server.
Step 3. If  other sites are also not opening then reset the browser setting to default and close the browser and try again.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1. Turn on the bluetooth service on mobile phone .
Step 2. Turn on the bluetooth device.
Step 3. Set bluetooth device on discoverable mode.
Step 4. Find the bluetooth device name on mobile phone.
Step 5. Click on the device name and connect and wait for the device pairing.
What according to you makes you a good candidate for customer service or technical support job? I have good technical knowledge of computer and i am from technical background as well as from customer service. I worked in international environment and interacted with International customer face to face. I am a good learner ready to learn and provide customer satisfaction as per your company standards.
On a scale of 1 - 5 please rate your fluency in spoken English  4