Subject: Tech Support Candidate - Nitish Mishra
From: Nitish Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 06:39:40 -0500

Tech Support
Test

Name

Nitish
Mishra

E-mail

[email-masked]

Phone Number

(+91) 9696501383

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

Technical support

Working

18900

Previous
Employer 1

Virus Positive Technology

Technical Support

31st July
2020

Previous Employer 2

Team Computers

Technical
Support Engineer

18th Jan 2020

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Step 1-
Check Network Connection

Step 2- Clear browser history cache & Cookies

Step 3- Check whether domain support browsing www.ndtv.com in network or
not.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step- Turn on Bluetooth in mobile phone and
speaker.

Step- Search for available Bluetooth

Step- Select the specific Bluetooth which wish to connect.

Step- Click the connect button to pair bluetooth.

What according to
you makes you a good candidate for customer service or technical support
job?

For working as technical support engineer you have good
knowledge about computer basic and network so that you can understand customer
concern.

On a scale of 1 - 5 please rate your fluency in spoken
English

4