Subject: FW: Tech Support Candidate - Shubham Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 Jan 2021 11:36:58 +0000

First round

From: Shubham Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 19 January 2021 at 6:44 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shubham Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shubham Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8076119760
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      badarpur
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     M.B.A consulting india pvt td   C.S.A   17-08-2018      15000
Previous Employer 2     Pinelabs pvt ltd        C.S.A   15-10-2020      23000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First we need to clear all the cache cookies and browsing history of the browser. and try to open through some another websites. and after that if the problem still persists then we need to change the browser and should also check whether the internet connection is stable or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Steps to connect bluetooth speaker.

1. turn on the bluetooth of mobile phone
2. go to the mobile settings
3. open bluetooth settings
4. try to find your device .
5. after clicking on the device name> click on the pair device option
6. and if it shows paired which means your device is ready to use.
What according to you makes you a good candidate for customer service or technical support job? In my opinion, I think that i do possess good interpersonal skills and that i am more inclined towards knowing about the new technologies evolving nowadays.
On a scale of 1 - 5 please rate your fluency in spoken English  4