Subject: FW: Tech Support Candidate - Gaurav Deb
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 Jan 2021 11:27:08 +0000

Keep aside for English

From: Gaurav Deb <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 20 January 2021 at 4:38 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Gaurav Deb

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Gaurav Deb
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9540035775
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Uttam Nagar
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Genpact Process Developer       16/10/2020      30000
Previous Employer 2     Quantum Solutions India Pvt Ltd Senior Associate
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will check if the internet is working fine and then refresh the page and see if it works, if not I will close the browser and open it again and then try to open the website. If the problem persists, I will try using a different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First we need to turn on the bluetooth speaker and then the bluetooth on our phone. We need to search for available devices and once the phone searches for the available devices nearby it will ask to pair with the speaker. Once it gets paired it gets connected.
What according to you makes you a good candidate for customer service or technical support job? I have a vast experience of working with two companies for various clients for a good four and a half years time. So, I think I can be a good resource to the company.
On a scale of 1 - 5 please rate your fluency in spoken English  4