Subject: Tech Support Candidate - Alok Kumar
From: Alok Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 06:23:33 -0500

| | Tech Support Test

Name | Alok Kumar
E-mail | [email-masked]
Phone Number | (91) 8377972199
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Zee entertainment | Broadcast | November | 14000
Previous Employer 2 | CMC limited | Desktop support | March | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | There are many types of error showing in your Web browser eg-400 error, 404 error,500 error.Make sure your internet connection is working normally. If your internet connection is unstable.please check your internet wire and config your ip address.you cac fix this problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

details given below:-
1.Swipe down from the top of the screen.
2.Make sure Bluetooth is turned on.
3.Touch and hold Bluetooth .
4.In the list of unpaire device tap and pair blutooth speaker.
5.When your phone and the Bluetooth speaker are connected, the device shows as "Connected.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct solution or information. Maintaining professional relationship with the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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