Subject: Tech Support Candidate - Kapil Kumar
From: Kapil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 06:13:35 -0500

| | Tech Support Test

Name | Kapil Kumar
E-mail | [email-masked]
Phone Number | (91) 8800986397
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Altran technologies | Remote support Engineer | 30 September | 16000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will check internet connection after that I will check IE proxy setting thirdly I will ping the website it's responding or not may be serve down. Also I will reset me browser and as well as  I will check with another browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly connect your speaker to light switch board after that open your mobile blutooth it's will automatically search blue tooth device which will be available near by you.Then look for your speaker bluetooth name and tap on it it will connect to your speaker.
What according to you makes you a good candidate for customer service or technical support job? | My prior work experience with domestic and international Client make me suitable for this job and also I am hungry of learn new things in IT sector. if you chance me I'll never let you down.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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