Subject: Tech Support Candidate - Rohit Kumar
From: Rohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 06:07:22 -0500

| | Tech Support Test

Name | Rohit Kumar
E-mail | [email-masked]
Phone Number | (91) 9546827992
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Akshardham
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | blacksmith solutions | L1 support | NA | 39000
Previous Employer 1 | Dell international services | Sr.tech support associates | aug 20 | 29500
Previous Employer 2 | Barclays shared services | Personal banker | dec 23rd | 38500

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The first step to resolve an error is to understand the error and then troubleshoot.
First try with a different web browser and if the error is still there then I will move to next step which is to check internet connection
If the error persist with Internet Connectivity then I will troubleshoot and fix the internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

turn on the power button on Bluetooth speaker
turn on Bluetooth on the mobile phone, search the name of the bluetooth device , select the correct name and pair.
Your device is connected and ready to use.

What according to you makes you a good candidate for customer service or technical support job? | Listening and understanding the customer query , if the customer had bad day and frustrated. be calm and listen.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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