Subject: Tech Support Candidate - Achint Sarna
From: Achint Sarna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 06:04:16 -0500

| | Tech Support Test

Name | Achint Sarna
E-mail | [email-masked]
Phone Number | (+91) 99107018003
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Saket, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | OCS Group | Finance Administrator | 20 September 2020 | 37500
Previous Employer 1 | Snug Insulation | Accounts Assistant | 10 Jan 2018 | 25000
Previous Employer 2 | Fonterra Co-operative Group | Service Centre Representative | 20 Nov 2016 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will open a new tab to check if I can load another website like google.com
If I can open another website, I will try and clear the cache and cookies from the tool bar.
If I cannot open any other website, I will check my if my internet connection interrupted and will restart my router.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch ON the speaker and press the Bluetooth button.
2. Switch ON the Bluetooth on to the mobile phone and let it search for my speakers.
3. As soon as the name appears in the list, tap on the name to connect.

What according to you makes you a good candidate for customer service or technical support job? | Probing and active listening
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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